Privacy Policy

1. Introduction

Transition With Winnie ("we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect data when you use our website or services.

2. Information We Collect

• Booking information: Name, email, phone number, preferred date/time, service selected.
• Uploaded documents: CV files and intake forms you voluntarily upload during booking.
• Payment information: M-Pesa transaction references (we do not store your PIN or full payment details).
• Contact messages: Messages submitted through our contact form.

3. How We Use Your Information

• To process and confirm your booking
• To prepare for your coaching session
• To communicate with you about your booking
• To improve our services

4. Sessions Are Not Recorded

We do not record coaching sessions. Conversations remain between you and your coach.

5. Data Sharing

We do not sell, trade, or share your personal information with third parties, except as required by law or to process your M-Pesa payment through Safaricom's Daraja API.

6. Data Security

We implement appropriate security measures to protect your information. Uploaded files are stored securely on our server and accessible only to authorised team members.

7. Data Retention

We retain your information for as long as necessary to deliver our services and comply with legal obligations. You may request deletion of your data by contacting us.

8. Your Rights

You have the right to access, correct, or delete your personal data. Contact us at info@transitionwithwinnie.com to exercise these rights.

9. Contact

Questions about this policy? Email us at info@transitionwithwinnie.com.